Terms and Conditions
Hours of Work: 40 hours per week on a rota to cover the store opening hours of Monday - Friday 7.30am to 6pm, Saturday 9am to 6pm, and Sunday 10am to 4pm. You will work 5 days out of 7.
Salary: Up to £35,000 OTE, including store bonus, and uncapped store manager bonus.
Job Description
Having recently undergone an exciting business transformation, and with new owners focusing on investment, driving sales and brand awareness, Tile Giant is looking for new colleagues to join us as a Store Manager at our Maidstone Store.
The role of Store Manager is integral to driving store sales by leading your team to deliver to the Tile Giant strategy. You will model our service culture and engage your team to do the same.
Main Duties include:
* Leading and training your team to provide excellent customer service
* Manage and lead the store team
* Deliver robust inductions and learning opportunities to the team
* Plan merchandising, stock rotation, and effective stock management to control stock costs & losses
* Take ownership of the store's P&L and monitor all controllable costs to ensure store profitability
* Control the profit margins in store and strive to achieve store targets and maximise profit and turnover
* Boost ATV with an uplift in add-on sales
* Performance management of the team with regular individual review meetings
* Customer focused with customer engagement being a main priority
* Plan store displays and ensure the timely execution of all new product launches
* Work with the team and Regional Operations Manager to improve the store/business
* Deliver on KPIs and empower your team to deliver
* Plan key merchandising activity and ensure robust stock management routines are in place
* Build relationships with customers and local traders
* Give honest and clear feedback to your team and the ROM
* Be proactive in all interactions with customers
* Ensure that the Store H&S records are kept up to date
* Ensure store and all employees are adhering to all Health and Safety policies and procedures
* Plan & manage the store's productivity, rotas, holiday, absence & cover as required
* Engage with and action all communications from head office
Role Requirements: We are excited to hear from you if you:
* Have significant experience in the retail sector in either a Manager or Assistant Manager role
* Are passionate about improving performance and sales, and delivering a high standard of customer service
* Can build positive and effective professional relationships
* Act with integrity
* Are respectful, fair, and consistent in approach
* Are an excellent decision maker with very good communication skills
* Have a strong work ethic
* Are committed and driven to go the extra mile
* Have a warm and approachable personality
* Can carry out manual handling duties up to 25kg
* Are independent and flexible
* Are prepared to learn about the products and demonstrate them to customers
* Can work weekends
Benefits: What you can expect from us:
* Ability to earn extra every month for every sale made through our team commission scheme
* A quarterly store manager bonus scheme
* A comprehensive induction
* Further Training and Continued Professional Development
* 30 days annual leave inclusive of bank holidays
* Pension through The People’s Pension
* Death in Service benefit of 3 x your salary
* Enhanced family leave
* Enhanced sick leave
* On-site parking
* Staff discount
* PPE provided (Steel Toe Cap boots, Gloves, and uniform)
Apply via the Company Website
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Schedule:
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Maidstone, ME16 8RF: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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