Job summary We are looking for two new colleagues to join our new Dispensary. Providing counter support and prescription processing, you will support patients ordering and collecting their medication, resolve queries and co-ordinate our delivery service. Excellent customer service and communication skills are essential for this patient-facing role. Knowledge of prescription processes would be an advantage. We offer competitive rates of pay, holiday and NHS Pension Scheme. Full training and development opportunities available. Main duties of the job Dispensing Team Member (Part Time 30 hrs per week - Maternity Cover) We are looking for an experienced Dispenser who is qualified to NVQL2 or equivalent to join our friendly and supportive Dispensing Team. You must be able to demonstrate excellent organisational and communication skills and be able to prioritise your workload. A flexible, professional and enthusiastic approach is essential along with the desire to deliver an excellent service to our patients. Working alongside other trained Dispensers, you will be responsible for providing an excellent service by dispensing prescribed medication to our patients including acute and repeat prescriptions, controlled drugs, Nomad trays, appliances and personally-administered items. Experience of stock ordering and management and the PPA claims process would be an advantage. About us We are a friendly, proactive, newly-merged GP practice based in the heart of historic St Ives.We specialise in training (including GP Registrars, medical students and nursing students) and research.Over the last two years we have invested in our team and premises to deliver high-quality patient care.If you have a passion for primary care, wed love to hear from you. In return, we offer a great working environment, a varied and dynamic role, competitive pay based on skill and experience and 27 days annual leave ( bank holidays). Date posted 14 April 2025 Pay scheme Other Salary £12.21 an hour Contract Fixed term Working pattern Part-time Reference number A0809-25-0007 Job locations Cromwell Place St Ives Cambridgeshire PE27 5JD Job description Job responsibilities Job summary To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice. Delivering Remarkable Customer Service Underlining everything you do is the requirement to play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders. This applies in all of your dealings. There are many elements to delivering remarkable customer service but common throughout are requirements to listen and be responsive, always ensure patient and customer messages and requests are passed on and ensure any mistakes or omissions and possible improvements that are identified are shared with your manager. Job responsibilities To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS. To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy. To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate. Completion of Nomad tray/dosset box dispensing. To work in accordance with the Practice Dispensing Standard Operating Procedures. To provide counter support to the dispensary including supporting patients/carers/relatives who are collecting medication/prescriptions. To process incoming repeat prescription requests and raise/resolve any queries with the prescribing doctor/nurse. To act medication tasks as assigned to the dispensing team including liaison with the Primary Care Network Pharmacy Technician(s) and/or Clinical Pharmacist. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Important note This Job description reflects the duties we currently anticipate the post holder undertaking. However, as this will change over time, you will be expected to undertake tasks/duties required to maintain the efficient running of the Practice which may not be detailed on this Job description but which are commensurate with your grade and within your capabilities. These will be reviewed with the Business Practice Manager from time to time. Any permanent changes to this Job description will be made following consultation with the post holder. Job description Job responsibilities Job summary To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice. Delivering Remarkable Customer Service Underlining everything you do is the requirement to play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders. This applies in all of your dealings. There are many elements to delivering remarkable customer service but common throughout are requirements to listen and be responsive, always ensure patient and customer messages and requests are passed on and ensure any mistakes or omissions and possible improvements that are identified are shared with your manager. Job responsibilities To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS. To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy. To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate. Completion of Nomad tray/dosset box dispensing. To work in accordance with the Practice Dispensing Standard Operating Procedures. To provide counter support to the dispensary including supporting patients/carers/relatives who are collecting medication/prescriptions. To process incoming repeat prescription requests and raise/resolve any queries with the prescribing doctor/nurse. To act medication tasks as assigned to the dispensing team including liaison with the Primary Care Network Pharmacy Technician(s) and/or Clinical Pharmacist. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Important note This Job description reflects the duties we currently anticipate the post holder undertaking. However, as this will change over time, you will be expected to undertake tasks/duties required to maintain the efficient running of the Practice which may not be detailed on this Job description but which are commensurate with your grade and within your capabilities. These will be reviewed with the Business Practice Manager from time to time. Any permanent changes to this Job description will be made following consultation with the post holder. Person Specification Experience Essential Previous experience of Dispensing either in a GP Practice, Hospital or Community Pharmacy. Completion of minimum of 1,000 hours of supervised work. Budgets and cash handling Complaints systems Stock levels, usage tracking and re-ordering arrangements Experience of S1 clinical system (not essential) Experience of Microsoft Office software Experience of dealing with the public/patients Dispensing Controlled Drugs Qualities / Attributes Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Ability to self-motivate, organise and prioritise own workload Qualifications Essential Qualified to NVQL2 (or equivalent) in Dispensing Services Knowledge / Skills Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Ability to self-motivate, organise and prioritise own workload Person Specification Experience Essential Previous experience of Dispensing either in a GP Practice, Hospital or Community Pharmacy. Completion of minimum of 1,000 hours of supervised work. Budgets and cash handling Complaints systems Stock levels, usage tracking and re-ordering arrangements Experience of S1 clinical system (not essential) Experience of Microsoft Office software Experience of dealing with the public/patients Dispensing Controlled Drugs Qualities / Attributes Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Ability to self-motivate, organise and prioritise own workload Qualifications Essential Qualified to NVQL2 (or equivalent) in Dispensing Services Knowledge / Skills Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Ability to self-motivate, organise and prioritise own workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Grove Medical Practice Address Cromwell Place St Ives Cambridgeshire PE27 5JD Employer's website https://www.cromwellplacesurgery.nhs.uk/ (Opens in a new tab)