BMC Recruitment Group are currently recruiting for a Pension Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne. Key Benefits they offer: Salary remuneration of £30,295 inclusive of a bonus. Full-time permanent position Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch) Hybrid Working following training - Typically 2 days from home - 3 days office based Free on-site parking 33 days annual leave, including bank holidays (increases with length of service) Company pension contribution (increases with length of service) Financial Services Academy – Allowing employees to develop their career within the wealth management sector Company/team events throughout the year Your Duties & Responsibilities include: Processing of withdrawals to clients in relation to their pension/investment accounts Processing regular and Ad Hoc Payments. Liaising with Financial Advisors about Client pension. Case Management dealing with several enquiries on pension/investment or wealth management. Building relationships with Key Account holders and clients and delivering great customer service. Being the first point of solution and dealing with corporate level clients, whilst managing their expectations through phone, email, and secure messaging services. Sending prepared investment and reports to clients. Working Towards KPI/SLA timeframes and understanding the impact they have to the organisation. You will need: Strong Communication skills. Strong problem-solving and decision-making skills. Strong organisational and time management skills. The ability to build positive relationships with team members, clients, and other stakeholders. Knowledge of MS Office products, such as Excel and Word Show excellent attention to detail. Working towards set deadlines or targets. Quality check work or have worked to set quality scores. An interest in working within financial services/pensions. Managed your own workload