Job Description
We’re looking for a Business Support Manager to oversee key operations and customer relationships in Central London. This role will manage contracts, ensure smooth administrative processes, and maintain high service standards across teams.\n\nKey Responsibilities:\n\n * Manage the Customer Supply Contracts team, ensuring effective contract delivery and administration.\n\n * Oversee accurate invoicing and customer account management in coordination with the accounting team.\n\n * Administer card services, manage third-party suppliers, and handle banking inquiries.\n\n * Maintain customer care function, ensuring high service standards and brand reputation.\n\n * Manage business subscriptions, returns load charges, and miscellaneous billings.\n\n * Review contract clauses with the legal team and advise relevant stakeholders.\n\n * Oversee SOX testing, audit processes, and master data changes.\n\n * Approve invoices and manage the UK Marketing Business Support budget.\n\n * Conduct regular reviews with suppliers and partners, manage contract renewals, and oversee acquirer transitions.\n\nFuel Cards & Bunkering:\n\n * Negotiate pricing and manage the setup of new sites accepting fuel cards.\n\n * Coordinate RPI increases and manage related communications.\n\nTeam Management:\n\n * Set team goals, conduct 1:1s, and oversee performance management.\n\n * Approve A/L and review team expenses.\n\nAd Hoc Responsibilities:\n\n * Lead project initiatives, process improvements, and competitor analysis.\n\n * Design and manage surveys for operational feedback.\n\nBenefits:\n\n * £6,300 car allowance per year.\n\n * £3,500 London allowance per year.\n\n * £900 lunch allowance per year.\n\nQualifications:\n\n * Strong leadership and communication skills.\n\n * Proven experience in contract management and customer account oversight.\n\n * Strong analytical skills and attention to detail.\n\nIf you have experience in business support management and thrive in a fast-paced environment, we’d love to hear from you. Apply today