* Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
* Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
* Helping customers that may be going through financial difficulty and debit card support
* Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
* Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
* Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
* Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
* Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
A professional, polite and courteous telephone manner
* Ability to deliver excellent service with outgoing nature
* Excellent verbal communication skills
* A good listener who can convey empathy, patience and understanding
* Confident and proactive to deal with difficult situations and conversations
* Confident in having customer conversations
* High levels of accuracy and attention to detail
* Confident in making decisions
* Self-motivated and able to affectively problem solve
* Interpersonal skills
* Be driven to work towards achievable targets
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best
* 28 days' holiday (including bank holidays), increasing to 30 days after 1-year service
* 24/7 Employee Assistance Programme - including GP support and mental-health wellbeing counselling
* Fantastic opportunity for those interested in progressing a career in finance
* Genuine career progression opportunities through our supported internal development programmes
* Length of Service and monthly recognition awards
* Life Assurance Cover
* Supported Pension Scheme
* Energy, Insurance and Broadband support through our Perks at Work Platform
* Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry's, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
* Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
* Up to 10% off mobile products including Apple and Samsung
* Exclusive TP offers for Mobile Phone contracts with EE and Vodafone