Job Description
We’re looking for an experienced and detail-oriented Customer Care & Quality Manager to join our client, a leading London-based HA on a temporary contract until July 2025 initially.
This is a hybrid role based in Croydon (Tues-Thurs in office, Mon & Fri remote).
* £25.48 per hour PAYE
* £32.44 Umbrella Rate
Key Responsibilities:
* Oversee a Team Leader and Customer & Quality Executives who log defect reports
* Ensure all defects are logged and resolved within agreed timescales
* Work collaboratively with construction teams to escalate issues and drive swift resolution
* Utilise CRM, Excel, and reporting tools to track progress and improve processes
* Identify and implement improvements in defect management
Requirements:
* Knowledge of defect management OR strong transferable managerial skills
* Strong CRM, Excel, and reporting expertise
* Ability to work effectively with internal teams and escalate issues where necessary
* Excellent communication and leadership skills
This is an excellent opportunity for a motivated professional looking to make an impact.
Apply now or get in touch to find out more information!
#J-18808-Ljbffr