Reporting to the Senior Ecommerce Manager, this is a brilliant opportunity to join an iconic and expanding luxury fashion & lifestyle brand.
We are seeking a dedicated, proactive and enthusiastic Ecommerce Executive to support our growing online business and ensure an exceptional experience for our customers.
Role Overview
As the Ecommerce Executive, you will play a pivotal role in supporting our online operations and providing exceptional service to our customers. This is an exciting opportunity to work with a luxury brand, where you’ll assist with product listings, order management, inventory tracking, and digital marketing efforts. The role requires attention to detail, strong organisational skills, and a passion for the luxury retail experience.
Key Responsibilities
* Product Listings & Updates: Assist in adding and maintaining high-quality product listings on our ecommerce platform (Shopify), ensuring they are accurate, visually appealing, and aligned with the brand’s aesthetic.
* Campaign & Promotion Support: Assist with implementing seasonal promotions, marketing campaigns, and product launches. Ensure product information and imagery are updated to reflect current promotions.
* Customer Service Excellence: Provide outstanding customer service by promptly responding to inquiries via email and phone, and addressing customer concerns with a high level of professionalism and care.
* Order Fulfilment: Monitor and process customer orders, collaborating with the logistics team to ensure timely delivery and resolution of any issues related to order fulfilment.
* Marketplace Support: Assist in preparing products for marketplace listings, monitor and process orders, respond to customer queries and ensure the storefront aligns with the brand’s aesthetic.
* Ecommerce Analytics: Assist in tracking key performance metrics (e.g., conversion rates, traffic, sales) and generating reports to support data-driven decision-making for the online store.
* Website Maintenance: Work with the ecommerce team to ensure the website is functioning smoothly, assisting with updates to product pages, banners, and site features to keep the site fresh and aligned with marketing initiatives.
Skills and Experience Required
Qualifications
* Experience: entry-level industry experience in ecommerce and customer service (experience in luxury or children’s fashion is a plus).
* Technical Skills: Familiarity with Shopify, ecommerce platforms, Microsoft Excel/Google Sheets, and order management systems. Experience with Google Analytics is a plus.
* Attention to Detail: Impeccable attention to detail, especially when it comes to managing product listings, order processing, and customer service.
* Communication Skills: Exceptional written and verbal communication skills, with the ability to interact with customers in a professional and courteous manner.
* Organisational Skills: Strong ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure.
* Team Player: Collaborative with an ability to work seamlessly across departments (marketing, logistics, customer service).
* Luxury Brand Awareness: An understanding of the high standards and expectations of luxury customers and the ability to represent the Marie-Chantal brand with care and professionalism.
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