Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.Richmond Harbour Hotel and Spa is a luxurious retreat located in the heart of Richmond, offering a blend of modern amenities and traditional charm.We are dedicated to providing our guests with an unforgettable stay and are looking for a talented and friendly Receptionist to join our team.
The role....
As a Receptionist at Richmond Harbour Hotel and Spa, you will be the face of our establishment, ensuring that every guest receives a warm and friendly welcome. You will be responsible for managing front desk operations, handling guest inquiries, and providing outstanding customer service. Your role is pivotal in creating a positive first impression and ensuring our guests have a memorable experience. Experience in a similar role will bedistinct advantage, although not essential as full training will be given.
Some of your responsibilities will include:
* Check-in and check-out guests efficiently, ensuring all details are accurate
* Manage phone calls, emails, and reservations with professionalism
* Provide information about the hotel, local attractions, and services
* Handle guest inquiries, complaints, and requests promptly and courteously
* Coordinate with housekeeping and other departments to ensure guest satisfaction
* Assist with administrative tasks as needed
Whats in it for you.
* Competitive salary and benefits package
* Excellent progression opportunities within the Harbour Hotels Group
* A supportive and dynamic work environment
* Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
* Employee Assistance Program
* Uniform provided
* Meals included whilst on duty
If you are passionate about hospitality and dedicated to providing exceptional service, we would love to hear from you! Please apply by sending an up to date CV.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
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