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Bespoke Estimating Specialist & Office Manager at Chantelle Lighting Ltd
The Estimating/Coordinating role is a vital member of the Chantelle team, responsible for delivering in all areas and aspects of producing quotations which vary in size and complexity and seeing a successful order through to delivery. The estimator aspect of the role is to identify labour, material, and time requirements by studying proposals and specifications from the client and engaging with internal teams to understand manufacturing and component requirements. This also involves working within client’s budgets and timescales and offering not only Chantelle’s products but also alternative products to meet customer expectations. The project coordinator aspect of the role is responsible for seeing through their own orders and delivering in all areas of leading, organising and controlling project activities, under the direction of senior team members & management.
Both roles require an excellent customer service ability, to ensure customers are communicated with throughout. Firstly, to ensure we meet their budgets and design specifications through quotations. Secondly, to ensure Chantelle Lighting delivers the promise made through on-time production, supply chain management by achieving in-time deliveries for all orders.
SKILLS & ATTITUDES
1. Proactive and professional approach to all tasks.
2. Good order management and teamwork skills.
3. Work well under deadlines and have time management skills.
4. Willing to work within a high-pressure environment.
5. Display a “can do” attitude.
6. Able to multitask as there will be multiple enquiries/orders to be managed at any one time.
7. Computer literate (Excel, Word & Outlook).
8. Accept responsibility and accountability for enquiries/orders assigned to them or sent directly to them from customers.
9. Ensure everything possible is done to turn an enquiry/quotation into an order at every opportunity.
10. Quoting in manufacturing industry.
DAILY RESPONSIBILITIES
1. Excellent communication to ensure customer service levels are kept to a very high standard with the customer at all times.
2. Ask all relevant questions at the earliest opportunity to the client to ensure a quotation can be started and returned as quickly as possible.
3. Extract relevant information from specifications and site drawings provided by customers ensuring all items are priced for.
4. Produce manuals/presentations for clients in the event alternative products to their specifications have been offered.
5. Gather quotations for parts/materials/products from external suppliers ensuring competitive pricing.
6. Produce official quotations once all information has been gathered.
7. Chase clients for completed quotations to ensure up-to-date status on outstanding enquiries.
8. Be involved in design meetings once an enquiry has been ordered.
9. Produce documentation for new and existing products for each order.
10. Issue Purchase Orders for component parts and ensure timely arrival for manufacture.
11. Assist the Project Team in the review of supplier quotations.
12. Create sales orders for invoicing and booking out component parts.
13. Create project manuals including images and reference numbers.
14. Provide clear, accurate, and up-to-date information and schedules regarding production.
15. Update delivery calendars and ensure collection boards are up to date.
16. Be involved in daily production and delivery meetings.
17. Use project scheduling and control tools to monitor projects.
18. Keep the Office Manager informed about project status and issues.
ADDITIONAL RESPONSIBILITIES
1. Attend client and site meetings, when necessary.
2. Willing to take on the task of another member of staff within your team where possible.
3. Assist another department where possible to ensure project deadlines are achieved.
4. Send weekly reports to the dashboard detailing outstanding enquiries.
5. Keep enquiry logs up to date for management monitoring.
6. Keep order logs up to date for sales figures monitoring.
CUSTOMER SERVICE RESPONSIBILITIES
1. Help Office Manager to improve customer service experience.
2. Organise regular customer service meetings.
3. Help office to deal with customer issues and follow problems through to resolution.
4. Understand company policies and assist in their development and implementation.
Seniority level
Entry level
Employment type
Full-time
Industries
Design Services
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