The job holder reports directly to the Customer Service Manager and provides administrative support to the Sales teams, enabling the accurate and efficient process for orders, invoicing and cash collection, with a commitment to customer service and adherence to company policy Activities Special Fluids
* Consignment location invoicing
* Responsible for entering SFL orders for UK and Imported products
* First point of contact for any customer query during the order to cash process (transport, delivery, pricing & invoicing)
* Liaise with depots & customs agents for import and export paperwork preparation
* Raise credits & debits on SAP in line with requests from Business Managers
* Month end reconciliation invoicing and goods receipts
* Orders confirmation in SAP to allow invoice generation.
* Process Total Fluids invoices.
* Manage certificates of analysis
* KPI & Customer Complaints Managemen t
SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
* Customer focus with previous experience of B2B markets
* Problem solver - interaction with external and internal stakeholders to resolve issues and provide solutions
* Ability to analyze data, identify trends and improve overall service
* Experience in Aviation business would be a benefit but not essential
* Attention to detail