Job Number 24129330 Job Category Procurement, Purchasing, and Quality Assurance Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Manager, Performance Improvement and Guest Experience Platforms, is part of the Global Quality (GQ) team within Global Operations (GO). The GO department is known for taking ideas into implementation across all brands, disciplines, and continents. This role collaborates with Global Quality (GQ) team members to support GQ projects and initiatives centered on the development and implementation of tools, resources, and platforms that enable property and above-property leaders to drive the guest experiences at hotels globally. The Manager will report to the Director, Global Quality, Platforms and Performance. The key responsibilities for this position are: · Providing project support for department initiatives that drive adoption and knowledge of the suite of Global Quality tools and resources that help properties and above-property leaders improve the guest experience. Examples of GQ tools and resources are: guestVoice platform, QPower platform, QA (TrueView) platform, and improvement-focused tools, job aids, methodology, and webinars. · Providing project management and support to enable ongoing platforms maintenance and enhancements to QPower, QA site, and guestvoice. This support includes managing stakeholders, deadlines, and the testing of platform updates.