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Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services/Planning team based in Carrington.
Shift Patterns Available - Monday - Friday.
Start times: -08.00am -16.00
Job Purpose:
To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"
Key Accountabilities
* Carry out tasks largely unsupervised to cost and quality standards.
* Plan ahead - tasks and resources
* Liaise with internal/external customers to resolve problems.
* Collect, analyse, and distribute information/data.
* Provide professional/specialist advice both internally and externally.
* Developing relationships with external customers, suppliers.
* Stay abreast of changes in technology, markets, competition, legislation and apply to the operation.
* Specify and ensure levels of support service are in place.
* Prioritise and co-ordinate workloads
Specific Qualifications/ Job Training
GCSE/NVQ standard. Experience of working at a similar level.
Specific Experience
* Traffic management
* Problem solving/logical thinking
* Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
Specific Skills
* Computer skills - Excel
* Good communication skills, interaction at all levels internal and external.
* Geographical knowledge
* Team player with a flexible "Can-Do" attitude
Company/Industry Knowledge
Distribution/Logistics/Supply Chain Environment
Specific Key Accountabilities
* Ability to develop on-going rapport and develop strong professional relationships with customers as well as colleagues.
* Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
* Be the point of contact for all customer enquiries.
* Adhere to customer services procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
* Communicate with customers by email and partake in meetings accordingly.
* Provide help and advice to customers using organisations products and services.
* Process any returns correctly, obtaining photographs/paperwork of shot loads - adjusting systems and communicating as required.
* Compiling and monitoring of customers reports.
* Ensure all collections and deliveries have been booked and confirmed correctly, especially outside of working hours.
* Updated internal systems with delivery information as well as failure and discrepancy logs.
* Support the wider Customer Services Team during busy periods.
THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS