Customer Service Advisor New Year – New Career? An exciting opportunity awaits you. Newcastle upon Tyne City Centre (the best view of St James’ Park) Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00) Permanent, full Time (37.5 hpw) flexible shift rotation - Monday to Friday currently between 8:00 am till 6:00 pm. Starting salary £23,464 per annum pro rata, with brilliant benefits including Health Cash Plan Home, a place where you belong Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle. Do you genuinely care, and get a buzz from helping people? Home Group is a social enterprise that supports the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive) This isn’t “ just ” any old customer service role, we’re looking for “customer service heroes.” What You’ll Do Strong customer focus and relationship management to include, problem solving Handle and manage customer information electronically You’ll use customer-based technology, CRM systems and computers Encourage and educate our customers to use their online accounts Timely escalation when things don’t quite go to plan, whist keeping the customer fully informed. Why choose us Imagine finishing each day knowing you’ve made a real difference in our customers’ lives. That’s exactly what you’ll do here, working for a top 10 Great Place to Work in the UK Excellent career progression opportunities with our “Grow our Own” development programme. We genuinely care for our colleagues, and you will soon be one of the family. What You Bring You’re a positive, confident, and enthusiastic communicator with the ability to handle objections. Be resilient when faced with a challenge or when things don’t quite go to plan Educated to GCSE level or equivalent Knowledge and confidence in using multi-channel IS systems Strive to get things right first time. We’re sorry, but we can’t offer sponsorship for this role due to certificate limits. We do review this regularly. Our team You’ll join David Molyneux Johnson and our Customer Service Centre team, we’re super passionate about what we do We’re proud of our National and European awards. We’re a supportive bunch and like to bring a bit fun into our day. Job details Currently Monday to Friday between 8:00 am till 6:00 pm on a shift rotation We staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it. This leaves time to attend our summer and Christmas parties, summer kids’ activities or discounted panto. We’d love you to get involved. A place where you belong We do our best work when we can be ourselves. That’s why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA, Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work What’s in it for you? 26 days holiday (including a ‘Me day’) rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. 800 discounts or cashback on shopping, holidays, and more. We’re a top 10 UK Wellbeing employer, our tools and support are here when you need them Grow your career with us, we’ll help you take the next step. Generous pension and 3 x salary life insurance. Check more benefits online Ready to join us? Click APPLY NOW to see the Customer Service Advisor job description, learn about us, and for help to apply. Don’t wait, roles can close early, so apply and take the first step towards making a difference. Email our Service Centre management team sean.armstronghomegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing To let us know how we can help you shine in our process, email recruitmenthomegroup.org.uk to discuss your reasonable adjustments. Please note, the starting date for these positions will be 3rd February. We need you to be available for interview w/c 6th January. Work Locations Newcastle upon Tyne (Strawberry Lane) Closing Date Jan.25, 11:59:00 PM