Role summary/purpose of job
The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers within the ACT practice. They will be responsible for capturing knowhow and developing our internal knowledge collections, managing our external resources (online and in print), guiding users, responding to queries, and supporting resources training.
The Knowledge & Information Services Assistant will be part of our global Knowledge & Information Services Team, which is led by the Global Head of Knowledge & Information Services. They will report to a Knowledge & Information Services Manager and will work alongside other Knowledge and Information Services Specialists and Assistants. The role will principally support the ACT lawyers but, as a member of a global team, will also collaborate with colleagues on firmwide or cross-practice projects.
Location Overview: Manchester
Key responsibilities and deliverables
1. Knowledge & Insight capture: Ensuring knowledge insights and knowhow from client mandates are captured (e.g. alongside Knowledge Lawyers in line with relevant practice area processes).
2. Current awareness: Supporting the creation and sharing of updates, insights, and commentary on legal, regulatory, and market developments.
3. Knowledge collections management: Collating and maintaining our internal knowledge collections, including uploading knowhow and tagging.
4. Internal K products creation/updating: Supporting the Knowledge Lawyers and lawyers in the practice groups on the creation and updating of internal knowledge products.
5. Information on resources: Maintaining and updating information on relevant SharePoints and other tools.
6. External resource expertise: Developing a comprehensive understanding of the external online databases and resources relevant to the practice area.
7. Resources training and guidance: Supporting resources training for lawyers and other business services colleagues.
8. Research & signposting: Helping users orient their own searches and responding to queries from lawyers.
9. External resource management: Classifying and cataloguing new titles and updating our online library system.
10. Compliance with policies: Being aware of copyright and compliance policies.
11. Supporting external vendor management: Working with Global Procurement and other Knowledge & Information Services colleagues on contract renewals and new purchases of resources.
Key requirements
Essential
* Degree educated
* Research skills
* Highly IT literate, including excellent command of Microsoft Office 365 (including Excel)
* Good commercial awareness
* Confident individual
* Strongly self-motivated with the ability to use their initiative
* Excellent communication skills
* Business proficiency in English (both oral and written)
* A team player capable of building good working relationships
* Organisational and administrative skills, with attention to detail
Desirable
* Degree in law, library and information sciences or information management
* For law graduates, LPC, bar exam pass or equivalent is desirable
* SharePoint skills, content publishing, database maintenance
* Experience of working in a law firm or understanding of legal products/services
Inclusion
Freshfields is an equal opportunities employer and all applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background.
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