Role Summary/Purpose of Job
The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers within the ACT practice. They will be responsible for capturing knowhow and developing our internal knowledge collections, managing our external resources (online and in print), guiding users, responding to queries, and supporting resource training.
The Knowledge & Information Services Assistant will be part of our global Knowledge & Information Services Team, which is led by the Global Head of Knowledge & Information Services. They will report to a Knowledge & Information Services Manager and will work alongside other Knowledge and Information Services Specialists and Assistants. The role will principally support the ACT lawyers but, as a member of a global team, will also collaborate with colleagues on firmwide or cross-practice projects.
Location Overview: Manchester
The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way that supports the global nature of our firm and our clients, enabling our fee earners to deliver exceptional service to our clients efficiently and effectively.
Function Overview
Freshfields’ global Knowledge function connects people and knowledge to enable the firm’s lawyers to provide market-leading client service, grow the business of the firm, strengthen client relationships, and support the firm’s lawyers in developing their legal skills while focusing on value, quality, and efficiency. Our Knowledge & Information Services team is a key part of the Knowledge function and plays a critical role in ensuring the firm’s lawyers and business services colleagues have access to curated internal knowledge collections and external resources relevant to their work, supporting research activities and current awareness.
This is an exciting opportunity for a candidate with an interest in law, knowledge, and information services who is keen to be part of a global team and develop an understanding of the antitrust, competition, and trade practice, with a particular focus on UK and EU competition law.
Key Responsibilities and Deliverables
1. Knowledge & Insight Capture: Ensuring knowledge insights and knowhow from client mandates are captured alongside Knowledge Lawyers in line with relevant practice area processes.
2. Current Awareness: Supporting the creation and sharing of updates, insights, and commentary on legal, regulatory, and market developments, conducting research, collating materials, and drafting summaries and updates.
3. Knowledge Collections Management: Collating and maintaining our internal knowledge collections, including uploading knowhow and tagging, creating and maintaining topics pages, and reviewing and curating materials.
4. Internal K Products Creation/Updating: Supporting the Knowledge Lawyers and lawyers in the practice groups on the creation and updating of internal knowledge products.
5. Information on Resources: Maintaining and updating information on relevant SharePoints and other tools used to house and disseminate information.
6. External Resource Expertise: Developing a comprehensive understanding of external online databases and resources relevant to the practice area.
7. Resources Training and Guidance: Supporting resources training for lawyers and other business services colleagues on how to use internal knowledge tools and external resources.
8. Research & Signposting: Helping users orient their searches and responding to queries from lawyers in the practice groups or other business services colleagues.
9. External Resource Management: Classifying and cataloguing new titles, updating our online library system, and conducting audits of books, journals, and external databases.
10. Compliance with Policies: Being aware of copyright and compliance policies and adhering to them.
11. Supporting External Vendor Management: Working with Global Procurement and other Knowledge & Information Services colleagues on contract renewals and new purchases of resources.
Key Requirements
Essential:
* Degree educated
* Research skills
* Highly IT literate, including excellent command of Microsoft Office 365
* Good commercial awareness
* Confident individual
* Strongly self-motivated
* Excellent communication skills
* Business proficiency in English
* A team player capable of building good working relationships
* Organisational and administrative skills, with attention to detail
Desirable:
* Degree in law, library and information sciences, or information management
* For law graduates, LPC, bar exam pass, or equivalent
* SharePoint skills and experience in content publishing
* Experience of working in a law firm or understanding of legal products/services
Freshfields Overview
Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions, and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas.
Inclusion
Freshfields is an equal opportunities employer and welcomes applications from all suitably qualified individuals regardless of background.
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