St Gabriel's Medical Centre are looking to recruit a full-time Medical Receptionist to support the smooth running of a busy practice.
Previous experience of working in a healthcare setting is preferred but by no means necessary as full training will be provided.
The ideal candidate will have excellent communication skills, be flexible, work well as part of a team, and project a positive, professional, and welcoming manner to our patients.
Main duties of the job
The main duties of the role are to provide support to the wider team. Duties can include but are not limited to: greeting and directing patients, effective use of the clinical system, telephone system, booking appointments, signposting to relevant services, processing of information, and assisting patients as required. To act as the central point of contact for patients, ensure the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies, such as secondary care and community service providers.
Job responsibilities
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to: greeting and directing patients, effective use of the telephone system, appointment system, booking appointments, processing of information, and assisting patients as required.
Duties and Responsibilities:
1. Maintain and monitor the practice appointments system.
2. Process face-to-face and telephone requests for appointments and home visits.
3. Answer incoming phone calls, transferring callers or dealing with the caller's request appropriately.
4. Signpost patients to the correct service.
5. Processing and distributing incoming (and outgoing) mail.
6. Processing repeat prescriptions in accordance with practice guidelines.
7. Enter data in patient records using the Vision clinical system.
8. Data entry of new and temporary registrations and relevant patient information as required.
9. Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
10. Clearing and re-stocking consulting rooms as required.
11. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying.
12. Monitoring of stationery and other supplies.
13. Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.
14. Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book.
15. Make sure patients' medical records are up to date, ie contact numbers, address, smoking status, and next of kin.
16. Make sure patients are up to date with reviews.
17. Helping new reception staff and training of new reception staff.
18. Your job role may also include referrals external and internal.
19. Scanning of letters and relevant correspondence into patients' notes.
20. Code patient medical records.
21. Summarisation of patient notes when requested.
22. Solicitor reports and private letters.
23. Action daily admin/patient tasks.
24. Recalling patients for reviews.
Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Qualifications
* Educated to GCSE level or equivalent GCSE grade A to C in English and Maths
* NVQ or Professional Qualification in Administration or Health & Social Care
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a primary care/general practice setting
* EMIS and askmyGP clinical system experience
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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