Job summary The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers. The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload. Main duties of the job To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate. Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities. About us This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. The successful candidates are required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidates would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum inclusive of HCAS Contract Fixed term Duration 12 months Working pattern Full-time Reference number 391-RFL-7031648 Job locations Barnet General Hospital Wellhouse Lane Barnet, London EN5 3DJ Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential NVQ Level 3 or Equivalent Experience Essential Experience of working in a public/patient facing role Desirable Previous work experience in a healthcare setting Experience of working with Cerner, or similar electronic Patient Administration Systems Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential NVQ Level 3 or Equivalent Experience Essential Experience of working in a public/patient facing role Desirable Previous work experience in a healthcare setting Experience of working with Cerner, or similar electronic Patient Administration Systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Barnet General Hospital Wellhouse Lane Barnet, London EN5 3DJ Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)