REPAIRS SCHEDULER/ PLANNER ROLE
Kent
Exciting opportunity to join a large Housing Organisation - working in a great team
Temp to Perm
Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.
Key responsibilities:
1. Managing operatives diaries
2. Liaising with tenants and operatives to arrange repairs
3. Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
4. Prioritising emergency works
5. Booking appointments and allocating works to the available operatives, and following works from start through to completion
6. Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
7. Ensure all relevant data is up-dated on a timely basis
8. Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
9. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
10. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellen...