Senior HR Administrator
Location: Hybrid - On site at Dereham or other locations at least 3 days a week
Job Type: Full-time, 37 hours per week
Salary: £28,500 per annum
Closing Date: Friday 21st February
About Us:
Independence Matters aim is to support our customers to live the life they choose.Our small friendly HR team are committed to delivering exceptional HR services that support our colleagues and make a real impact on our people. We are looking for a proactive, experienced Senior HR Administrator to lead on HR transactions and delivering excellent customer services to our colleagues.
Key responsibilities:
·Develop and deliver a customer focused service for HR, including the creation of a central email inbox system to effectively manage all queries.
·Own and deliver on HR transactional processes to identify improvements in practices, streamline processes and make greater use of technology and digital.
·Be a systems champion to train and support others.
·Work collaboratively with HR and our customers to ensure that the employee life cycle is delivered as a seamless service.
·Lead and mentor the HR Assistant to help them become the best they can.
·Support the review and implementation of policies and guidance documents.
·Act as an escalation point on complex customer enquiries. Retrieve data to support responses to enquiries, correspondence, and reports.
For further information relating to the role please visit our website to view the Job Description.
Key Requirements:
* Strong desire to improve processes through collaborative working.
* 2+ years’ experience in HR (generalist role, admin, recruitment).
* Experience of delivery excellent customer service.
* Strong IT skills (Microsoft Office, HR software knowledge).
* Excellent communication and organisational abilities.
* Ability to multitask and problem-solve effectively.
* Full driving licence (for travel across Norfolk).
Benefits & Recognition:
* Hybrid working. 3 days on site required (Dereham, Norfolk)
* 20 days holiday (rising to 25 with service) + 8 bank holidays.
* NEST pension scheme.
* Employee Assistance Programme (EAP).
* Free on-site parking.
* Fast-track physiotherapy for your well-being.
* 24/7 confidential counselling services.
* Long Service Awards and recognition.
* Discounts on lifestyle and savings.
* Occupational sick pay from day one.
* Access to a credit union for savings/loans.
* Discounted travel with First Bus.
Special Conditions:
* The post is subject to an appropriate level of Disclosure and Barring check.
* Occasional travel across Norfolk may be required.
* A full driving licence, business insurance, and access to a car are essential for site visits.
How to Apply:
Ready to make an impact? Apply today by submitting your CV and cover letter. We’re excited to learn more about you and your experience!
Independence Matters is an equal opportunity employer. We value diversity and inclusion in our workplace.
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