About the Role
As a Quality Manager at Solmar Villas, you will play a crucial role in maintaining our industry-leading villa standards. This position offers an exciting opportunity to drive continuous improvement and innovate within our business.
The successful candidate will be responsible for overseeing the quality of our villa portfolio, working closely with suppliers, Villa Managers, and internal teams to ensure each villa meets and exceeds our exceptional standards.
* Support the Head of Product & Quality in managing villa quality standards.
* Develop and implement a Quality Management System to maintain high villa standards pre, during, and post-season.
* Organise regular quality checks and inspections across all villas, particularly before the launch and during the off-season.
Key Responsibilities
The ideal candidate will have strong analytical skills, attention to detail, and excellent project management skills. They will be able to manage multiple priorities, build relationships, and work collaboratively with internal and external teams.
* Collaborate with in-resort teams and conduct onsite inspections to ensure quality is maintained.
* Identify underperforming villas and create improvement plans in partnership with suppliers and the contracting team.
* Monitor and report on the status of villas, proposing quick fixes or more complex solutions as needed.
* Manage the investment process, ensuring timely and cost-effective resolution of quality issues.
* Track ROI on villa improvements and report on actions taken to the Head of Product & Quality.
Requirements
To succeed in this role, you will need:
* Strong analytical skills with high attention to detail.
* Proven ability to meet deadlines and deliver top-quality work under pressure.
* Excellent project management skills with the ability to manage multiple priorities.
* Strong numeracy and written communication skills.
* Ability to build relationships and work collaboratively with internal and external teams.
What We Offer
At Solmar Villas, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. You will be part of a dedicated team delivering the best in memorable villa holidays.