Technical Automotive Warranty Assessor - Commercial Vehicles
Location : Haddenham, HP17 8LJ - Hybrid working after induction period
Salary : Competitive, DOE + Excellent Benefits!
Contract : Full-time, Permanent
Benefits : 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme
DEKRA Automotive is a talented team of people that bring out the best in a business.
Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Automotive Warranty Assessor to join us.
About the Technical Warranty Assessor Role:
Working on behalf of a company with a multi-award-winning range of vehicles and reporting to the Warranty Operations Manager, the main aim of the Technical Warranty Assessor is to review, assess, and validate warranty claims submitted by the DAF Trucks UK dealer network, ensuring compliance with warranty policies and manufacturer standards.
We are specifically looking for candidates with strong technical automotive knowledge, ideally within the commercial vehicle or HGV sector.
The role will also include supporting the warranty team by performing warranty administrative tasks and responding to dealer queries as they arise.
This will initially be an office-based position with hybrid working after the induction period and possible travel to DAF Trucks UK dealers.
Where necessary, the assessor will be responsible for developing and implementing robust warranty processes with the Dealer, building strong working relationships with Dealer management and staff whilst driving compliance.
This is an exciting and challenging role with a high level of responsibility, perfect for a warranty professional with a technical background looking for their next career move.
As our Technical Warranty Assessor you will be responsible for:
Managing the technical claims assessment process on behalf of DAF Trucks UK
Assessing warranty claims with a strong focus on commercial vehicle components and repair procedures
Presenting and reviewing warranty claim documentation with DAF Trucks UK management
Reporting and providing technical insights to DAF Trucks UK management to support decision-making
Carrying out warranty administrative tasks and responding to dealer queries via phone and email
What We're Looking For:
Strong technical knowledge of commercial vehicles (HGVs preferred), including components, repairs, and diagnostics
Previous experience in warranty claims assessment within the automotive, commercial vehicle, or fleet industry
Knowledge and experience of dealership operations and service processes
Experience in roles such as vehicle technician, workshop controller, or warranty specialist would be highly beneficial
Good PC skills in Word, Excel, and Access
Strong leadership, organisation, and communication skills
Ability to build excellent working relationships with dealers and internal teams
A fair, open, and analytical approach to assessing claims
Why Join Us
Competitive salary based on experience - we recognise the value of technical expertise
Full training on DAF Trucks UK warranty systems provided
Work with an industry-leading brand and gain exposure to a nationwide dealer network
Hybrid working after induction, with opportunities for career progression
If you feel you have the necessary skills and experience to be successful in this role, click APPLY today, submitting an up-to-date copy of your CV for consideration.
No agencies, please.
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