Operational Specialist - (Customer Feedback Analysis / User Generated Content / Community Management)
* Hybrid working in Chertsey, 3 days a week.
* £200pd inside IR35
Your key responsibilities
* Manage end-to-end operational projects for the Samsung Reviews Program across multiple European subsidiaries
* Develop project plans, schedules, budgets, and resource allocation strategies
* Coordinate cross-functional teams, including local subsidiaries, operational delivery teams, product management, and senior management, to ensure successful implementation reviews enhancments
* Monitor project progress against established timelines and milestones, identify risks and issues, and develop mitigation plans whilst working through operational deliverables
* Ensure adherence to quality standards and compliance requirements
* Facilitate effective communication among stakeholders, including regular status updates and progress reporting
* Build and maintain relationships with internal and external stakeholders, including senior management and vendors
* Continuously evaluate and optimize project processes to maximize efficiency and effectiveness
What we need for this role
* To be successful, you will possess the following skills and attributes:
* Bachelor's degree in Business Administration, Marketing, Communications, or a related field
* 1-3 years of experience in project management, preferably in digital marketing, social media, or customer engagement environments
* Strong understanding of UGC principles, community management, and customer feedback analysis
* Familiarity with project management methodologies, such as Agile and Waterfall
* Excellent communication, interpersonal, and presentation skills
* Ability to manage multiple priorities simultaneously, adapt to changing circumstances, and work under pressure
* Experienced in working with colleagues from diverse backgrounds, regions, and mindsets
* Proficient in project management tools, such as Asana, Jira, Trello, Confluence, etc.
* Experience in working with Bazaarvoice is a strong plus
* Fluency in English; additional European languages are a plus