Job summary East Lancashire Hospice is embarking on a period of significant growth and to achieve our ambition we need an IT infrastructure that is robust, fit for purpose and future proof. The IT team leader is a new post created to help us develop our IT infrastructure and support the hospice team to be their best and deliver an outstanding service. You wont be alone, as you will work closely with our external IT support partners to develop and implement key infrastructure projects along with daily BAU activities. You will have Microsoft Qualifications to MCSE level or equivalent working experience and have worked in an IT environment. You will be happy to roll your sleeves up and provide a range of support to the team here at ELH. Working for ELH is incredibly rewarding, every day we make a huge difference to peoples lives, and you would be a part of that. We value and support our staff to do their best and enjoy coming to work. Main duties of the job The post holder will be responsible for managing the delivery of Information Technology (IT) services across the Hospice. This is a new role for the Hospice and requires someone with both operational and strategic skills. They will be the driver for service and business improvement using IT. You will be the lead IT representative for the hospice with regard to IT Strategy, working with the managed service provider but with accountability ultimately to the CEO. This will include responsibility for ensuring the development and implementation of the IT Strategy and budget are in line with business needs. They will have responsibility for working with clinical and non-clinical managers to identify opportunities to use IT to drive innovation and improvements in service provision, clinical outcomes and business efficiency. In addition, the post holder will be responsible for the leadership and management of the procurement and implementation of any new IT systems and / or management of specific areas related to IT. Previous applicants need not apply. About us East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in peoples own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley. With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do. Date posted 17 January 2025 Pay scheme Other Salary £32,174 a year Contract Permanent Working pattern Full-time Reference number B0068-25-0000 Job locations Park Lee Road Blackburn BB2 3NY Job description Job responsibilities Support the development, implementation and monitoring of the IT strategy to ensure that the IT infrastructure meets the current and future requirements of the Hospice Put in place a system for logging of IT issues from ELH staff / volunteers (up to completion) working with managed service provider Prioritise, diagnose and resolve software and hardware incidents escalating where necessary to managed IT service provider (msp) Manage the day to day operational IT services of the Hospice with support from the managed service provider where necessary to ensure the networks and systems meet the needs of the end users. Supporting new starters equipment, use of the systems and basic IT setup Identify training needs issues in the system via monthly reports Please see attached job description for more detailed information relating to the role. Job description Job responsibilities Support the development, implementation and monitoring of the IT strategy to ensure that the IT infrastructure meets the current and future requirements of the Hospice Put in place a system for logging of IT issues from ELH staff / volunteers (up to completion) working with managed service provider Prioritise, diagnose and resolve software and hardware incidents escalating where necessary to managed IT service provider (msp) Manage the day to day operational IT services of the Hospice with support from the managed service provider where necessary to ensure the networks and systems meet the needs of the end users. Supporting new starters equipment, use of the systems and basic IT setup Identify training needs issues in the system via monthly reports Please see attached job description for more detailed information relating to the role. Person Specification Personal Attributes Essential Please see attached Desirable Please see attached Experience Essential Please see attached Desirable Please see attached Qualifications Essential Please see attached Desirable Please see attached Person Specification Personal Attributes Essential Please see attached Desirable Please see attached Experience Essential Please see attached Desirable Please see attached Qualifications Essential Please see attached Desirable Please see attached Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Lancashire Hospice Address Park Lee Road Blackburn BB2 3NY Employer's website https://eastlancshospice.org.uk (Opens in a new tab)