About BDO
BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose ‘People helping people.’
Why join us?
A great place to work
Building a thriving global team is an essential pillar of our bold new vision Global solutions. Driven to be the best. - so it’s no surprise that our offices around the world are regularly recognised with awards and accolades. We’re a people-powered business, with a diverse, dynamic and inclusive international team who are committed to excellence, innovation, and integrity.
Make a difference
We believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly participate in activities to ‘give back’ to the communities in which we operate.
Professional growth
Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. We’re committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities.
Position: Senior Business Analyst
The Senior Business Analyst is responsible for leading the end-to-end analysis and documentation of business processes, as well as scoping, defining, and delivering on strategic initiatives across multiple business streams.
This role involves working closely with cross-functional business teams to understand business needs, defining initiatives, supporting organizational change, and partnering with technical teams throughout software development and QA processes.
The Senior Business Analyst will serve as a liaison between business and technology groups, ensuring initiatives are aligned with organizational goals and executed effectively.
Key accountabilities
Stakeholder Engagement & Initiative Definition
* Collaborate with Business Streams: Engage with various business teams to clarify, scope, and define initiatives, ensuring alignment with strategic goals and high-level requirements.
* Facilitate Workshops & Ideation Sessions: Lead discovery sessions, brainstorming meetings, and structured workshops with stakeholders to uncover and document business requirements.
* Establish Clear Objectives and Success Metrics: Work with stakeholders to define clear objectives, identify key success metrics, and document a shared vision for each initiative.
* Develop Business Cases: Create compelling business cases to support new initiatives, providing a clear understanding of the objectives, anticipated benefits, and potential ROI.
Business Process Understanding & Documentation
* Document Current and Future State Processes: Analyse and document existing business processes and workflows to understand the current state and identify areas for improvement.
* Define Process Enhancements: Collaborate with business leaders to recommend process changes that improve efficiency, address gaps, and enhance overall effectiveness.
* Develop Process Flow Diagrams and Business Rules: Create process flow diagrams, business rules, and other documentation that clearly represents the desired future state of business processes.
* Change Management Support: Work with project and change management teams to assess the impact of proposed changes, develop transition plans, and support smooth adoption across affected teams.
Requirements Gathering & Technical Collaboration
* Translate Business Requirements into Technical Specifications: Work with stakeholders to gather, analyse, and document detailed business requirements. Collaborate with development teams to translate these requirements into technical specifications that guide software development.
* Support Software Development Life Cycle (SDLC): Participate in the SDLC by engaging with developers to answer questions, clarify requirements, and ensure solutions are aligned with business needs.
* Interface with QA Teams: Collaborate with QA teams to support test case development, validate test results, and confirm solutions meet business requirements. Ensure issues identified during testing are documented and resolved.
* Facilitate User Acceptance Testing (UAT): Coordinate UAT activities, assist in developing test scripts, and support business users through the testing process to ensure successful implementation of new software features.
Continuous Improvement & Best Practices
* Promote a Culture of Continuous Improvement: Lead or participate in post-project reviews to capture lessons learned and improve future initiatives. Recommend best practices and process improvements that enhance efficiency and quality.
* Standardize Requirements Documentation and Processes: Establish and refine templates, tools, and best practices for requirements gathering, documentation, and process mapping.
* Stay Updated on Industry Trends and Emerging Technologies: Monitor industry developments, emerging technologies, and best practices to identify potential opportunities for innovation within the organisation.
Qualifications and Experience
* Tertiary or vendor aligned technical qualifications covering general business analysis and reporting (e.g. University IT or Business degree, certification e.g. Microsoft, ITIL). APM, PMI or PRINCE 2 or Equivalent Business Analyst certification (e.g IIBA) highly desirable.
* Strong ability to converse with both business and IT employees at all levels of the organisation.
* Experience capturing requirements within a compliance-oriented environment.
* Outstanding ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
* Outstanding functional and technical specification writing/documentation skills.
* Strong understanding of all aspects of the systems/software development lifecycle.
* Excellent communication skills, both written and verbal.
* Strong customer service focus.
* Able to work with multiple third party vendors.
* Ability to balance priorities among competing needs.
* Well-developed interpersonal skills, including the ability to influence and drive other team members
About us
BDO is an international network of independent public accounting, tax and advisory firms ('the BDO network'), which performs professional services under the name of BDO (‘the BDO Member Firms’). BDO is the brand name for the BDO network and for each of the BDO Member Firms.
Service provision within the BDO network is coordinated by Brussels Worldwide Services BV (BWS), a limited liability company incorporated in Belgium with VAT/BTW number BE 0820.820.829, RPR Brussels. Each of BDO International Limited (the governing entity of the BDO network), BWS and BDO Member Firms is a separate legal entity and has no liability for another such entity's acts or omissions. Nothing in the arrangements or rules of the BDO network shall constitute or imply an agency relationship or a partnership between BDO International Limited, BWS and/or the member firms of the BDO network.
More information on BDO can be found on www.bdo.global.