There is an exciting opportunity within the Fareham and Gosport Environmental Health Partnership for a Neighbour Liaison Officer to work between our Gosport & Fareham Offices. This post helps to resolve disputes between neighbours for example, noise, dust, smell, smoke, light, vegetation, rubbish, pests etc. You will be knocking on doors, talking to customers and their neighbours to help them to informally resolve issues so that they can live peacefully together. You will also be required to deal with environmental housing issues, investigating complaints and enforcing housing legislation so you would need to be to develop an understanding of this area and you must also be able to deal with the full range of pollution issues in the first instance. The post holder will have to deal with issues that can be sensitive, contentious and/or complex, therefore tact and diplomacy is essential. On occasions, you may have to serve notices to individuals and appear in court. About You The successful applicant will need to have the ability to understand elements of Landlord/Tenant Housing Legislation and have excellent interpersonal and customer service skills. You should be able to work on your own initiative, be flexible and able to adapt to changing work requirements whilst remaining calm, positive and cheerful. You will be part of a rota to work outside of office hours including evenings and weekends to deal with neighbour issues, for which additional payments are made. Experience in dealing with conflict resolution and/or mediation is essential along with a valid UK Driving Licence. About Us The Council has a reputation for delivering excellent services to our residents, thanks to our loyal and hard-working teams, who all share our pride in the borough. With customers at the heart of what we do, we want to build on the supportive culture within our teams to develop the environment where continuous improvement is sought, enabling individuals to make courageous decisions and embracing new ways of working. Our teams really understand what great service is, and strive daily to remain focussed on doing the right thing for our customers. Fareham Borough Council is a great place to work and you would be joining an organisation that has a real family feel to it. We take pride in receiving feedback from others who say we are a friendly and professional organisation. At Fareham, we aim to attract, develop and retain the very best people to carry out the work required. In return, you would be joining a well managed Council. We offer a great pension scheme, authorised parking, flexible working and a car lease scheme to name a few of the benefits of working for us. We take pride in receiving feedback from others who say we are a friendly and professional organisation.