Customer Experience (CX) Analyst- Korean Speaking
This role requires both Fluent English and Korean language skills.
My client is a global leader in consumer electronics who has an opportunity for a Customer Experience (CX) Analyst- Korean Speaking based in Surrey.
The Customer Experience (CX) Analyst - Korean Speaking, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction. Other responsibilities include:
1. Analyse market trends, competitor activities, user reviews and feedback.
2. Identify key issues and potential risks, prioritising them effectively.
3. Design software verification plans and scenarios based on analysed market data.
4. Develop testing strategies to ensure effective quality management.
5. Identify product and service issues from the user perspective.
6. Propose quality improvement ideas using user experience data.
The Customer Experience (CX) Analyst- Korean Speaking, Surrey will have:
1. Proven experience in customer experience analysis and data-driven decision-making.
2. Strong understanding of software development life cycle (SDLC).
3. Must have Korean language skills. This position requires communicating with colleagues based in South Korea.
4. Experience in customer feedback management systems or VOC (Voice of Customer) analysis.
APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to (url removed).
Job Info
Job Title: Customer Experience (CX) Analyst- Korean Speaking
Company: Redline Group Ltd
Location: Woking, Surrey
Posted: Feb 7th 2025
Closes: Mar 10th 2025
Sector: Administration
Contract: Permanent
Hours: Full Time
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