Job Title: Facilities Assistant
Hours: 40 hours per week Monday-Friday (Flexible between 7am-7:30pm)
Salary: RLW Employer
Reports to : Help Desk Supervisor
About Serco
At Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Why Serco
A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
Position Overview
We’re looking for a Facilities Assistant (Temp) to join our fantastic team based in Belfast City Centre.
What you need to do the job:
To be considered for this role you must demonstrate excellent knowledge of Excel and Microsoft Office 365 Suite. The role requires excellent IT, written and verbal communication skills. It goes without saying that you must have excellent organisational skills and the ability to work under pressure and flexibility within a busy team. It is essential that you have the ability to work to tight schedules and pressurised deadlines.
Essential Criteria
1. Intermediate MS Office skills (IT)
2. Previous experience in a customer-facing role in a highly professional environment
3. Excellent written and verbal communication
4. Strong organisation and time management skills
5. Ability to work effectively and supportively as a member of a team
6. Ability to step into other roles as needed to backup and assist other teams
7. Ability to work independently on assigned tasks as well as accept direction on given assignments
8. Ability to act on own initiative, dealing with any unexpected problems that arise
9. Willingness to take personal responsibility for standard of work conducted
10. Willingness to maintain confidentiality on all matters
11. Always present a professional appearance within your team
Desirable Criteria
1. Have worked in a grade A office environment or familiar setting in a facilities role
2. Advanced MS Office skills (IT)
3. A sound knowledge of operating IT systems and PC skills
4. Previous experience in helpdesk, switchboard, and reprographic duties
5. Previous security experience – opening and closing of buildings
Duties and Responsibilities
Below is a list of the typical duties that will be required of Facilities Assistants- Help Desk. Procedures, checklists, and task lists will be formulated within the team to provide coverage in all areas of FM delivery. Other duties may be added upon direction of the Help Desk Supervisor/ Contract Manager to deliver the changing services required by our client.
1. FM Helpdesk
2. Switchboard/Telephone
3. Hospitality Bookings
4. Porterage
5. Reprographics/Stationery
6. Post/Couriers
Application Process
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. #J-18808-Ljbffr