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Customer Service Representative, Dumbarton
Client:
William Hill
Location:
Dumbarton, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
Job Reference:
7965c7620d7e
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
People don’t just come here to place bets, they come for the experience. As a Customer Service Representative, you will be at the heart of it all. Careers in our shops are about more than just taking bets; they involve getting to know our customers and communities. If you’re a people person, you’ll love working here. We provide support, training, and incentives to motivate you. Your responsibilities include:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What do you need to be successful?
* Age 18+ (legal requirement)
* A passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What’s in it for you?
* Flexible full and part-time hours
* Competitive pay above Jersey Living Wage, with quarterly bonuses
* 29 days holiday plus a paid day off for your birthday; holiday increases with service
* Matched pension contributions that grow with your tenure
* Discounts in shops, cinemas, holidays
* Career development and internal promotion opportunities
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