Hearings Support Officer
Location: Edinburgh
Working Pattern: Full-time, Office-based (Monday to Friday)
About the Role
Are you highly organised, proactive and passionate about supporting people? ASA are working with a large-scale public sector client who is looking for a dedicated Hearings Support Officer to join their fast-paced and dynamic team.
In this varied and rewarding role, you'll provide essential operational and administrative support across the board, working closely with colleagues from multiple teams, including the Hearings & Witnesses Team, Executive Support and Shared Services.
This is a front-facing role with an emphasis on providing a professional service to both internal and external stakeholders. From providing reception duties to supporting the smooth running of day-to-day business operations.
Key Responsibilities
1. Provide front-line support during hearings, including reception duties, greeting witnesses and managing hearing room protocols.
2. Manage diaries, coordinate meetings, book travel, and handle sensitive correspondence.
3. Provide administrative support to the Hearings & Witnesses Team, including inbox management, minuting meetings and managing witness logistics.
4. Support the wider Shared Services and Programme Management Team with a range of operational and business support tasks.
5. Act as a first point of contact for internal and external enquiries, ensuring a high standard of professionalism and care.
6. Organise and support virtual hearings, managing video conferencing logistics.
7. Assist with planning and managing key events.
8. Maintain accurate filing systems and adhere to records management guidelines.
What We Are Looking For
1. Have excellent organisational skills with the ability to prioritise competing tasks in a fast-paced environment.
2. Demonstrate professionalism, sound judgement and reliability under pressure.
3. Possess excellent interpersonal and communication skills, with the ability to work confidently and empathetically with a wide range of people.
4. Are flexible and adaptable, working both independently and as part of a collaborative team.
5. Have strong IT skills and are confident using a variety of systems to support efficient working.
Essential Competencies
1. Connections and Communication
2. Operational Leadership and Management
3. Adaptability to Change
4. Data and Insight
5. Delivery and Decision Making at Speed
If you thrive in a people-centred, fast-moving environment and are passionate about supporting the delivery of a high-quality service - we'd love to hear from you. Apply today or get in touch for further information! #J-18808-Ljbffr