Together we are Trusted to Serve Scotland. How’s this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we’re guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time. Fancy doing your bit? Join our Active Leakage Management (ALM) Team based in the East Region. What you’ll do You will form part of a team responsible for maintaining District Meter Areas (DMA’s), monitoring and controlling leakage and pressure within the water network. You will work in collaboration with all Customer Water Service teams and our Alliance Partners to achieve our regulatory and Customer Experience Measure (CEM) targets whilst maintaining our excellent Health and Safety culture and working in accordance with Scottish Water policies and procedures. You will effectively manage leak repairs, customer contacts and enquiries, stakeholder engagement plus asset replacements where required. You will report to the ALM Team Manager East who will provide day-to-day support. What you’ll bring Excellent communications skills Experience of working on or understanding of Water Networks and hydraulics Experience in contractor management An understanding of asset operability and repair techniques for assets on the water network An ability to work individually and as part of a team The ability to interpret corporate systems such as ArcGIS, Flow Sense, Ellipse, Power BI etc Proficient customer management skills Able to prioritise workload and work diligently on an independent basis The successful candidate must have a full current driving licence Looking out for you While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance. You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy up to five more if you need a little extra time. You can also take time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), and life assurance. As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping. The not-so-small print This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,560. Performance-driven pay progression would then allow you to move through the range to a maximum of £44,140. Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks. If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on Wednesday the 25th of December. A few final things worth knowing… Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask. As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months. Finally (finally), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. We’re here to help. Ask us anything at SWRecruitmentScottishWater.co.uk