Job Description To effectively achieve the following core responsibilities of the Contact Centre: To provide ‘World Class’ Customer Service To have contact with internal and external customers To work in-line with our company vision “Warming lives, protecting our future” Key Deliverables: Capturing, maintaining, and ensuring the quality of customer data is met by adhering to GDPR. Handling all relevant customer interactions. Advising customers on the best services available. Booking appointments for maintenance and repairs. Remote Troubleshooting utilising problem solving skills and persuasive communication. Resolving customer queries and complaints. To follow our Brand Ambassador ethos. Additional Tasks/Responsibilities Provide technical advice. Ordering literature. Mailbox training with the potential to process into Live Chat & Social Media. Contributing to the overall performance of the team. Achieving and maintaining both individual and departmental targets.