We're looking for a kind, compassionate and resilient Senior Income & Housing Officer to join our Landlord Services team at our Head Office in Islington. £38,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. This is a fixed term contract until November 2025. Want to feel like you're making a difference? You'll feel at home here. The Senior Housing Officer will be based at Look Ahead's head office in Islington but there will be regular travel across London and the south east. The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties. The main focus of the Senior Housing Officer's role is income collection, managing other breaches of tenancy such as anti-social behaviour ,working with compliance colleagues to follow up on fire risk assessment actions required, gas capping cases and any access issues for gas and electrical checks. You will be responsible for monitoring an on going programme of estate inspections, living standard checks and tenancy audits. You will also ensure that empty void properties and re-let within tight time frames and data systems kept up to date. Focusing on Look Ahead's unsupported properties- you will line manage 3 Housing Officers- 2 of which are based on site in our services in Southwark and Barking and Dagenham. You will also line manage 1 Estates Officer. You will act as the lead liaison manager between Look Ahead and the external Tenancy Sustainment Team which provides support to some of our customers. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Income Collection Manage the performance and co-ordination of the Housing Officers, setting and monitoring their performance via KPIs Lead the team of Housing Officers to reduce the overall level of current and former tenant arrears within organisational targets Responsible for dealing with escalated cases of arrears for individuals and complicated cases. Monitor and enforce compliance with Look Ahead's Income Collection policy and procedure, specifically with Income Officers and Operation colleagues Responsible for championing and promoting the use of Income Collection policy and procedure with contract manager's, providing guidance and support where required Ensure that all housing management systems are kept updated regarding Income related and customer profiling matters and that customer files are being maintained appropriately Co-ordinate and design any training related to housing management systems, the Income Collection Procedure and income maximisation For the full list, please see our website. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Well organised and highly motivated to ensure delivery to strict deadlines and standards Strong interpersonal and leadership skills to influence and build credibility internally and externally Professional manner and approach in all areas of delivery Self-starter, forward thinking and results focused What you'll bring: Experience of delivering housing management services including possession proceedings in the county court. A proven track record of managing the delivery of outstanding customer focused services Practical experience of line managing, leading, motivating and mentoring staff. Experience of working with other stakeholders to deliver demonstrable business outcomes Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths Excellent knowledge and understanding of housing legislation, regulation and best practice An up to date and continually developing housing knowledge inclusive of national, regional, local agendas and operational best practice For the full list, please see our website. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. ADZN1_UKTJ