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We are looking for a dynamic and experienced individual to join us as a Team Manager in our National Operations Centre based in Castle Donnington.
You will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development.
Role and responsibilities of a Team Manager
* Provide leadership, coaching, and mentorship to team members.
* Set clear performance expectations and conduct regular performance reviews.
* Plan, organise, and manage team activities and projects, ensuring timely completion of these.
* Serve as the primary point of contact between team members and senior management.
* Monitor and report on team performance and metrics.
Skills and experience required of a Team Manager
* Previous experience in leading, managing and developing a team.
* Ability to focus on solutions rather than problems and provide direction to the team.
* Exceptional customer service skills both written and verbal.
* Contributes to the team, focusing on the accomplishment of team goals.
* Computer literate i.e. good working knowledge of Microsoft Office applications.
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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