Do you have experience in 3rd line support? An exciting opportunity for an experienced 3rd Line Systems Engineer. If you have a background in providing third-line support, we'd love to hear from you. In this role, reporting to the Back-Office Delivery Manager, you will collaborate closely with our IT teams in both the US and UK, supporting business users with technology and retail processes. Youll be responsible for reviewing and resolving tickets efficiently to ensure the stability of our system environment. Strong communication skills and the ability to build relationships with stakeholders are essential, along with the ability to manage tasks independently. About the role Reviewing third line tickets providing technical expertise and diagnosis of issues, including those escalated from second line support. Experience of retail processes including pricing, stock and sales. Diagnose and fix critical integration layers for online trading systems. Provide root cause analysis to prevent recurring issues. Supporting the monitoring processes, identifying vulnerabilities and issues, proactively optimizing and implementing continuous improvements. Updating and consolidating documentation. About you: Microsoft technologies, including experience in MS Azure / AWS MQ, SQL. Scripting and Automation Skills in .Net, Python and Java. Skills in AWS (particularly Lamda, ECS, MQ). Successful track record of supporting monitoring tools. Ability to build relationships with technical and non-technical colleagues and suppliers. Supporting package solutions eg PIM, PPD (pick, pack, despatch) and Commerce cloud tools including Hybris and IBM Sterling. We offer a fantastic job and more We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure. Be part of something special Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But thats not all, we are part of the worlds largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.