Our friendly practice in Burgess Hill is looking for an enthusiastic and experienced receptionist to join the team. You will be someone who instinctively wants to go that extra mile to provide the best care to our patients and clients.
We are a happy, busy practice offering clients a very high standard of service whilst maintaining a compassionate approach to our work. We have a fantastic team of vets, nurses, animal nursing assistants and a welcoming front of house team.
The practice is purpose built with excellent facilities. We have just had an extension and full refit, which makes for a bright, clean and inviting place to work.
Our reception team are very experienced and efficient, as well as lots of fun and very supportive. Your focus is to provide an exceptional service to our clients and the best care possible to their pets providing a link between our clients and the clinical team. You ability to build strong relationships with our clients, their pets and the practice team will be a huge part of your role.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. We are a busy, bustling practice and the ability to multi task in a fast paced environment is a must for this role.
This position is Part Time working 26.5 hours per week from Tuesday to Thursday, including minimum of 1 weekend shift each week.
The attributes required
1. You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
2. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services.
3. You are calm, attentive, and always focus on the clients’ needs.
4. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
5. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
6. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
In return, we offer:
7. Generous CPD
8. Discount for the Vet group, Pets and Home and the Groom Room.
9. Access to discounts and cashbacks
10. 4 day working week (1 weekend a month)
11. No out of hours requirement
12. Pension scheme
13. Paid memberships (RCVS, VDS, ISFM)
14. Great clients and lovely colleagues
Apply online at
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!