Overview
Due to the continued expansion of our Sudlows Service Desk Offering, we have an exciting career opportunity for an experienced and enthusiastic Project Co-Ordinator and Planner. Sudlows, who work throughout the UK, have a growing portfolio of clients globally. We have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition.
The Role
The successful candidate will be a valued member of our Enterprise Services Division. We are currently looking to grow our business and this role is a key part to this vision. This role is to provide the business with co-ordination of resources and materials including client reports and day-to-day support to the Project Teams and other company departments where required, ensuring all tasks are carried out to the highest level of accuracy without delay.
The role will initially be office based at our Ducie Works office but may evolve to working on a shift rota covering 24 hour support Monday- Friday (including Sat AM) for international clients, this is yet to be confirmed but will be discussed at interview.
Key tasks and Responsibilities
1. Full ownership of Break/fix tickets for work being carried out in UK, Europe, USA and beyond
2. Full ownership of small project work in above locations
3. Support senior members of the Service Desk operations team with project work
4. Sign-off of all work on site, ensuring everything is completed to satisfactory standard
5. Ensuring all health and safety standards are adhered to
6. Undertaking ad hoc admin tasks as required by the Service Desk and wider business
7. Processing invoices for subcontractors and suppliers
8. Attend weekly/monthly client facing meetings via video call
9. Collating and amending close out documentation ensuring it is suitable to submit to clients
10. Working to strict SLA's ensuring all work is completed and closed out in client expectations
11. Managing stock levels of client's equipment
12. Working closely with the estimation department processing new quote requests
13. Responsible for maintaining a strong and positive relationship with all clients
14. Managing sub-contractor and supplier relationships
15. Supporting the wider Enterprise Services team with ad hoc requests such as ordering materials and creating PO's
16. Support the Service Desk operations Manager with any required tasks
17. To answer/deal with queries, both face to face and via the telephone in an appropriate and timely manner.
Personal Specification
Technical Skills and Qualifications
1. Proven experience in a project co-ordinator role, preferably in the construction industry
2. Ability to work as part of a team and on your own
3. Commercially aware and able to manage budgets
4. Some technical / engineering knowledge would be an advantage
5. Ability to manage a heavy workload and conflicting demands, whilst consistently producing high-quality work to tight deadlines
6. Experience of liaising with colleagues from operational staff to senior director level, and the ability to manage upwards
7. First class communication skills, personal confidence and the ability to influence others
8. Intermediate to advanced Word, Excel and PowerPoint skills
9. Accurate data entry processing experience
10. Attention to detail
Planning and Organising
1. Ability to organise own workload
2. Ability to prioritise work and deliver to tight deadlines
3. Able to maintain accurate and timely records as required by the role
4. Ability to identify and can solve everyday job-based problems in liaison with the relevant project manager
Working with people
1. Lead by example showing positive and effective work ethics
2. Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc
3. Understands how to encourage and influence people to get the best from them
4. Understands the needs of others and able to respond accordingly
Communication
1. Able to communicate factual information politely and courteously
2. Has everyday spoken skills e.g. telephone and face-to-face conversations
3. Has advanced written and numeric skills appropriate to the job
4. Able to listen, observe and report information to manager
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