Job DescriptionSalary: £12,348 - £22,072 Hours per week: 37 hours Interview date: To be confirmed after shortlisting Customer Services - Where Service Excellence Begins We are thrilled to be offering an apprenticeship opportunity within our Customer Services team to complete a Level 3 Customer Service Apprenticeship. Wiltshire Council\\\'s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer\\\'s satisfaction. This is an opportunity for the right candidate to excel in developing their Customer Service skills, while working in one of our local hubs and embracing hybrid working. The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times. Our ideal candidate will have GCSE Maths and English at a minimum of Grade C or equivalent or will be able to complete functional skills courses for these subjects within the apprenticeship qualification. You will have excellent communication and interpersonal skills to support you in customer service duties, alongside strong IT skills. Crucial qualities include precision and adaptability, along with the confidence to work with challenging customers and working in a high-pressure, fast-paced environment. Why us? Wiltshire Council is a friendly, welcoming place to work, with a \\\'One Council\\\' ethos. That\\\'s why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well as Our Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Kate Donnachie, Customer Service Team Leader, at kate.donnachie@wiltshire.gov.uk. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn\\\'t want you to miss out on any important updates or interview invitations. Thank you!