Summary
An exciting opportunity has arisen for an Apprentice Reception Administrator at Murton Medical Group. The role will be to act as a first point of contact for patients and to support the Reception Team in the effective and efficient running of the practice on a day-to-day basis. We are looking for an enthusiastic and hardworking individual.
Wage
£12,313.60 a year
Training course
Customer service practitioner (level 2)
Hours
This will be a full time post 37 hours spread over 4 - 5 days, must be willing to work across the hours 8.00am - 6.00pm (Shifts TBC).
37 hours a week
Possible start date
Monday 31 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
An exciting opportunity has arisen for an Apprentice Reception Administrator at Murton Medical Group, based in County Durham. The role will be to act as a first point of contact for patients and to support the Reception Team in the effective and efficient running of the practice on a day-to-day basis.
Murton Medical Group are looking for an enthusiastic and hardworking individual to join their friendly team. This is an excellent opportunity to progress and grow within the company for the right candidate who is enthusiastic and keen to learn new skills.
Duties will include:
* Receiving patients, dealing with enquiries at the reception desk
* Taking bookings for appointments
* Dealing with requests for house visits and determining the urgency of such requests as per practice protocol. Passing on details of calls and messages to the relevant person
* Prepare repeat prescriptions for the GP to check and sign
* Answer and deal with telephone calls in a timely and efficient manner
* Ensure files are kept strictly in alphabetical order in order for records to be found easily
* Liaising with all attached services, such as District Nurses, hospitals and social services etc.
* General administrative duties, including scanning and photocopying
* Dealing with patients in a pleasant and polite manner and with respect
* Updating computer information as per practice protocols
* To be seen to take an active interest in training
* Ensure that the premises are opened on time at the start of each day and have the consulting rooms prepared in readiness for surgery to commence
* Ensure that the telephone system is operational at the start of each day and act accordingly should there be a fault to the system
Applicants should have good IT skills and be able to use Microsoft programmes.
Where you’ll work
20 WOODS TERRACE EAST
MURTON
SEAHAM
SR7 9AB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
EAST DURHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Practitioner Apprenticeship Standard
* Preparation for End Point Assessment
* Training schedule has yet to be agreed upon. Further details will be made available at a later date
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4 / C and above)
* Maths (grade 4 / C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience