About Us:
At Co-op, we're focused on making things fairer for our members and their communities. We believe in taking care of each other, providing support for our colleagues' physical, mental, and financial wellbeing, and market-leading policies to help them through life events.
Salary:
This role comes with a competitive hourly rate of £12.30 per hour.
Job Description:
As a Customer Service Representative, you'll play a vital role in ensuring our customers receive an exceptional shopping experience. Your responsibilities will include responding to customer queries, championing our products and Membership, and performing a range of tasks around the store, such as re-stocking shelves and cleaning up spillages.
Required Skills and Qualifications:
To succeed in this role, you'll need:
* A genuine care for the needs of customers and members
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem-solving
* The flexibility to work a range of different shifts
Benefits:
As a valued member of our team, you'll enjoy a range of benefits, including:
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Rota shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Others:
We're committed to building diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where our colleagues can reach their full potential. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.