Murray Recruitment are recruiting a permanent Claims Handler for our client based in Stepps.
Reporting to the Office Manager and working for an all trades contractor, this position will be responsible for coordinating claims processes, liaising with clients and policyholders, and ensuring smooth project administration and excellent customer service from survey arrangements to final completion of repairs/works.
Key Responsibilities:
* Liaise with clients and policyholders to arrange property surveys and works.
* Manage the claims process, including handling referrals, processing documentation, and updating internal systems.
* Collate material lists and generate Bills of Quantities for projects.
* Collect excess payments and ensure accurate financial record-keeping.
* Monitor and update customer portals, ensuring all information is accurate and up to date.
* Work within customer Service Level Agreements (SLAs) to maintain efficient claims handling.
* Manage the client inbox, responding to referrals and queries in a timely manner.
* Provide proactive communication with customers, advising of any delays or issues.
* Handle customer queries and resolve any issues related to works in progress.
Skills & Experience:
* Previous experience in insurance coordination, helpdesk, service or contract administration.
* Strong attention to detail with excellent verbal and written communication skills.
* Proficient in Microsoft Word, Excel, and Outlook.
* Ability to multi-task and manage multiple claims effectively.
* Experience working within SLAs and meeting deadlines.
Offering:
* Competitive salary (DOE).
* Monday – Friday, 9:00 AM – 4:30 PM (30-minute lunch break).
* 28 days holiday including bank holidays.
* Pension
* Opportunity to work within a dynamic and supportive team.