Team Leader - Inbound Call Centre
Billericay / Basildon
Start ASAP
£23.5k (1 year fixed term contract).
Job Description:
Team Leader required to supervise an established and growing team of call handlers receiving inbound calls from tenants with housing maintenance requirements.
Responsibilities:
1. Supervise a team of up to 10 call handlers.
2. Train, encourage, and motivate the team to meet call targets.
3. Maintain a high customer satisfaction rating.
4. Lead by example and support team growth.
Requirements:
1. Previous experience in a similar role.
2. Own transport is required due to poor public transport access.
Please apply with your updated CV.
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