The world’s leading biopharmaceutical company seeks a visionary Principal ServiceNow Architect to drive a transformative overhaul of its technology ecosystem through ServiceNow - powering the groundbreaking research and life-changing medical advancements that define its mission.
The Role:
As the Technical Design Authority and Product Owner for ServiceNow interfaces - from Virtual Agents to Portals and Mobile Apps - you’ll be the architect behind a seamless, powerful platform, setting new standards for data quality and consistency through the Common Service Data Model (CSDM).
Leading a global team of 36 top ServiceNow professionals, you’ll step into a hands-on technical leadership role, shaping integration strategies and driving transformation projects that don’t just align with the client’s vision but push it forward.
Responsibilities:
* Proven experience delivering large-scale ServiceNow transformation projects
* Deep expertise in ServiceNow, particularly in data modelling, configuration, and platform architecture
* Strong understanding of data management principles, data modelling, and data governance
* ServiceNow Certifications (Administration and Implementation Specialist in at least 10 modules)
* Proficiency in ITSM and ITIL processes, with Certified ITIL v4 Foundation or higher certifications
* Knowledge of architectural frameworks like TOGAF 9+, IT4IT, and the Scrum (Agile) development process
* Solid grasp of ETL processes, data integration, and relational databases
* Exceptional problem-solving skills, with the ability to analyse complex data requirements and propose effective ServiceNow solutions
* Extensive understanding of IT infrastructure and its integration with ServiceNow
Benefits Package:
* Long-Term Incentive Shares: 10%
* Annual Bonus: 18% Increasing to 36% based on company performance
* Annual Leave: 25 days + Public Holidays + purchase an additional 10 days
* Healthcare: Bupa Medical Insurance
* Pension: 12% Matched Contribution
* Relocation Package: Available for eligible candidates
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