Our client, who is an international provider of specialist design and manufactured products, is looking to grow their existing Sales Administration team. This is a fast-paced customer centric role, ensuring that an efficient proactive service is provided to customers from initial order to delivery of goods.
Some experience working with trade and business customers would be ideal.
Duties:
Communicate with customers via phone, email and live chat maintaining a high level of professionalism
Manage and process customer orders and quotations
Identify and assess customers needs to achieve orders
Build relationships and trust with customer accounts through open and interactive communication
Handle customer complaints and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Assist customers with product inquiries, orders, and issue resolution
Perform data entry tasks accurately and efficiently
Upsell products or services when opportunities arise
Qualities and Experience:
Very keen eye for detail
Good Communication Skills
Customer Service Support Experience
Computer literate including Excel and learning inhouse systems
Results-Driven
Able to Work as a Team
Ability to Work in a Fast-Paced Environment
Engaging Personality
Problem-Solver
Analytical
Patient
Working Hours and Reward:
Monday to Friday 8am to 4pm with 30 minute lunch
Salary - £24,500
Up to 8% of salary Key Performance...