Customer Advisor – Meter Field Services
Full time 37 hours per week - Hybrid
Salary: up to £33,007 per annum dependent on experience
Location: Hanningfield, Chelmsford, Essex
We have an exciting opportunity for someone to join our busy Metering Customer Operations team as a Customer Advisor. Delivering an unrivalled customer experience is critical to success in our business ambition to be a national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.
Once in role, you will be supporting our field-based staff in activities across both our smart and traditional meter portfolio, booking appointments with our customers for a Technician visit to take place, planning & scheduling a large field-based team, and monitoring and following up on outstanding issues.
You will ideally have a good geographical knowledge of the Essex & Suffolk region along with experience of planning and scheduling work for a busy field-based team working to several different service level agreements.
The role requires you to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 07:00 to 19:00.
About you: We’re looking for you to be highly organised and experienced in dealing with multiple demands whilst staying calm under pressure, along with experience of working in a customer-facing environment and always delivering world-class levels of service.
You’ll have proven experience of planning and scheduling work for a very busy field team and be willing to support others where necessary. Experience of working in a target-driven environment is essential.
A background in customer service is essential as well as proven experience of communicating both over the phone and in writing. You will use various in-house systems alongside all Microsoft packages, so strong computer literacy skills are essential.
Knowledge of our in-house systems CC&B, Temetra, Maximo & OFS is an advantage; however, full training will be given to the right candidate.
About us: NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
We’re aware that not everyone will have every skill listed in the job description; however, if you have some of the skills listed, we'd encourage you to apply.
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