To ensure that patients are added to the appropriate clinicians wait lists for procedures. To contact patients via telephone to confirm procedures dates. To book activity based in the Urology investigations unit at the Alexandra Hospital & Kidderminster theatres. To cancel and reschedule procedure lists as indicated by clinical teams &/or management teams sometimes at short notice. To action changes to individual appointments whilst ensuring that patients are seen within the agreed clinical priority and that written confirmation is immediately sent. To ensure that patients receive an acknowledgement letter or are immediately appointed in line with agreed booking arrangements, administrative procedures and the patient access policy. To ensure that patients are selected from the waiting lists in chronological order and appointed according to the prioritisation given by the medical staff. To highlight clinically urgent requests to clinicians if capacity does not allow for them to be booked. To ensure that any patients who request removal following validation are removed and the clinical staff informed. To ensure that systems are in place to monitor utilisation of procedures slots, raising any concerns regarding overbooking / under booking with the relevant Directorate Manager or clinician. To escalate to the relevant managers when there is a capacity problem. To calculate where there are likely to be potential breaches and ensure that Directorate Managers are informed of potential problems with long wait breaches. To respond to any queries and complaints from patients, managers or clinicians regarding procedure bookings and waiting times, ensuring that any serious issues are passed on to the appropriate manager. To liaise with GPs, Managers, Clinicians and administrative staff regarding referrals, bookings and waiting times. To set up and maintain a work schedule that ensures all work is prioritised and delivered within the required timescales each week, in particular during holiday periods when replacement cover is unlikely to be provided. To ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures. To ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Health Records, confidentiality and information security. To ensure that general administrative work associated with referrals, appointments and waiting lists is undertaken according to booking service standards. Carry out any other duties, within the grade, as requested by the Directorate Management Team.