This job is with Beazley, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. General Job Title: NEST Technician Division: Small Business Claims, Treaty & Claims Solutions Reports To: Claims Solutions Deputy Team Leader Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers Job Summary: Role focuses on monitoring claims that are not expected to impact Beazley financially in support of the Beazley vision of being the highest performing specialist insurer. To support senior claims management staff by effectively communicating claims updates and escalations, so as to achieve high levels of satisfaction for the insured and broker through high quality service. Key Responsibilities: Monitor claims with no expected cost to Beazley with support from line management, from notification to closure Liaise with service providers, brokers and other stakeholders to support the effective monitoring and escalation of claims Assist with claims data requirements Where necessary, produce and maintain spreadsheets, bordereaux and databases to enhance data presentation, analysis, and storage Participate in cross-team and intra-team projects, as required Comply with standards for timeliness of contact, follow-up and payments Build effective working relationships with other team members Promote the Beazley brand of excellence and professionalism in client service and build positive relations with our brokers and insureds Authority & Minimum Standards observance Operate within approved claims authorities at all times Maintain a thorough knowledge of industry regulations and minimum standards Ensure compliance with the regulations and Beazley’s claims control standards and protocols Conflicts of Interest Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim General At Beazley we are committed to doing the right thing because it is the right thing to do. It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley’s core values and behaviours – PIED and Being Beazley. Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers. Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers. Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups. Personal Specification: Education and Qualifications Bachelor’s Degree or equivalent in insurance-related work experience Skills and Abilities Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy Ability to clearly document and communicate claims updates Proficient excel skills, with a willingness to learn Client and broker management skills Knowledge and Experience Experience working in a Lloyd’s/general insurance environment advantageous Past claims experience beneficial Aptitude and Disposition Self-motivated, flexible and enthusiastic Professional approach to successfully interact with senior management/colleagues/external suppliers Diplomatic, cooperative and collaborative in approach Good written and verbal communication skills Competencies Accuracy Attention to detail Analytical thinking Managing resources effectively Customer focus Technical competency and expertise