Sales Associate - Mall of New Hampshire 0186
Forever 21
GBP 40.000 - 60.000
Overview
Forever 21 has been a leader in the global fast fashion market since its humble beginnings in Downtown LA. Today we operate 350+ stores across the USA and a robust e-commerce platform. Our mission is to inspire individual self-expression through amazing fashion, rooted in Inclusivity, Customer-Centricity, and Accessibility.
The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.
Responsibilities
1. Consistently creates a welcoming environment as customers enter or exit the store.
2. Immediately responds to customer inquiries and needs.
3. Proactively seeks opportunities to deliver a great customer experience.
4. Assists in the location, availability, and selection of merchandise.
5. Uses basic selling techniques to engage with the customer.
6. Introduces current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
7. Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
8. Completes sales transactions and maintains proper accountability at registers.
9. Processes merchandise returns and exchanges courteously and under company guidelines.
10. Speaks positively about the brand, customers, and team members.
11. Demonstrates initiative, teamwork, and ownership in every interaction.
12. Maintains the visual standards for the selling floor, fitting rooms, visual displays, and presentations.
13. Assists in daily store recovery, before, during, or after store opening hours.
14. Adheres to company policies, procedures, and loss prevention practices.
15. Shares feedback and ideas with management to help improve store processes.
16. Adapts to a quickly changing environment while managing multiple tasks.
17. Provides support for all cross-functional departments.
18. Helps set the tone and standards that drive customer satisfaction and recognition within the market.
Qualifications
1. Must be at least 16 years of age.
2. Minimum of one year of retail sales experience and previous cash handling experience is preferred.
3. Must be energetic and charismatic.
4. Strong communication, organizational, and time management skills.
5. Excellent interpersonal skills with integrity and business maturity.
6. Ability to complete sales transactions in POS register system.
7. Available to work a flexible schedule, including closing shifts, weekends, and holidays.
8. Must be able to stand and walk for up to 100% of working time.
9. Ability to lift and carry up to 50 lbs.
10. Ability to perform repetitive motions and various physical tasks.
We actively encourage our employees to:
Unleash your style - where your self-expression and creativity inspire others.
Embrace your individuality – we value diverse perspectives and backgrounds.
Own your Journey- where personal & professional growth goes hand in hand.
Requirements & EEO Statement
SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct.
*** Looking for closing and weekend availability ***
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