Who We Are:
Cardo Group is a social housing property maintenance company. Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry. As part of our continued growth, we are looking for a Systems Administrator to join our central Group IT & Business Improvement Team. Please note this role is based in Cardiff, with travel to sites/offices if required.
The Group IT & Business Improvement Team is responsible for:
* Support for all users across the Group on our IT systems.
* Cyber security.
* Day to day administration and development of our IT systems.
* Developing processes, exploiting lean thinking and technology to improve efficiency.
Working under our Head of Systems, you would be working alongside our:
* Business Analysts to maintain, design, develop and test our core IT systems.
* Data Scientist to collate our data for reporting and decision making.
* Support Assistants to respond to second line support requests on our core IT systems.
Accountabilities/Responsibilities:
* Maintaining the day-to-day operation of core IT systems, ensuring they meet the needs of the business teams and are reliable and available.
* Identifying and addressing issues before they impact users.
* Implementations of current and new IT systems into contracts, sites, or offices.
* Working with system providers to install, configure, and upgrade software and rollout new or improved functionality across the Group.
* Assist Business Analysts in designing system solutions and integrations that meet the needs of the business teams ensuring they perform as required and are reliable and secure.
* Develop system training materials (guidance documents, video tutorials, Teams workshops) for distribution across the Group to ensure all users know how to use our systems, upskill users, and to assist with first line support.
* Work with Business Analysts to gather end user feedback for improving systems and system training materials.
* Develop and execute testing to validate existing or new system functionality and ensure existing or new solutions meet the needs of the business teams.
* Design and implement system interfaces both internally and with external client systems.
* Ensure our quality management system is up to date with process or system changes.
* Work with the Head of Systems and system providers to quickly resolve system issues and minimize downtime.
* Using our systems and tools such as PowerBI, collate and analyze data, and produce management information that allows users to view complex data in an easy to use format.
* Develop and maintain dashboards.
Preferred Qualifications & Skills:
* Degree level qualification in a relevant discipline or equivalent experience in systems administration.
* Knowledge of works order management systems or experience working in the social housing maintenance sector is preferable but not essential.
* Advanced knowledge of MS Excel or knowledge of other data tools such as PowerBI or similar.
* Ability to produce accurate information and present complex data effectively.
* Experience in maintaining systems and improving processes.
* Ability to create training materials in a variety of formats.
* Multitasker who can prioritize demands and deadlines.
* Problem solver.
* Can communicate technical knowledge to non-technical users.
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity. We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognize that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging. At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Join us and be part of a company that values you—exactly as you are.
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