Help Desk Advisor ?? Location: On-site, Shirley, Solihull?? Pay: £12.50 per hour?? Contract: Full-time, temp-to-permAre you a problem-solver with excellent communication skills? Our client is seeking a Help Desk Advisor to join their Property Support Team in Shirley, Solihull. This role is at the heart of a fast-paced, dynamic environment, acting as a key link between field teams, contractors, and suppliers. What You'll Be Doing: Handling queries and providing support on property repair and maintenance systems. Coordinating contractor quotations and ensuring tasks are completed efficiently. Managing the day-to-day performance of service providers to maintain business continuity. Conducting weekly calls with Property Managers to prioritise and organise workloads. Monitoring planned maintenance visits (PMVs) to minimise business risk. Overseeing administrative tasks such as statutory notices, utility services, and property transitions. Proactively identifying opportunities to improve processes and sharing best practices. About You: We’re looking for someone who thrives in a busy environment and takes pride in delivering exceptional service. To excel in this role, you’ll need: Excellent communication skills: Confidently liaise with colleagues, contractors, and suppliers. Strong organisational abilities: Manage multiple tasks with accuracy and efficiency. Customer focus: Deliver top-notch service while managing expectations. Problem-solving skills: A proactive mindset and ability to think strategically. Flexibility: Comfortable adapting to changing priorities and a varied workload. Why This Role? This is a fantastic opportunity to join a forward-thinking organisation offering: A supportive and collaborative team environment. Opportunities for personal development and growth. A modern office with free parking, EV charging points, and cycle storage. Access to a subsidised canteen and an on-site pub for team socials. Apply Today If you’re an organised and customer-focused professional ready to step into an exciting challenge, we’d love to hear from you This is a temp-to-perm opportunity with potential for long-term growth