Responsibilities:
1. Resolve AV equipment-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements.
2. Employ appropriate maintenance, support, and incident management processes and procedures to support and maintain AV equipment, and to investigate and resolve AV equipment-related incidents.
3. Provide timely communication to users on the status of their service requests and incidents.
4. Liaise with IT/AV suppliers to ensure AV equipment-related incidents and problems are resolved in a timely and professional manner.
5. Undertake AV equipment-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
6. Monitor the performance of supported AV equipment.
7. Create and maintain AV equipment technical support documentation.
8. Run on-site and online lectures, events, meetings, and workshops for internal and external stakeholders, both individually and with other AV team members.
9. Work within a hybrid environment of events and meetings.
Location: National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.
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