Job Description
Europcar is looking for Customer Service Returns Assistant.
***A full, valid driving licence, with a minimum of 4 years driving experience is required***
You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Assistant at our Gatwick Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
* Competitive Basic Salary
* Bonus earnings potential
* Starting 5.6 weeks holiday (including bank holidays)
* Free on site car parking
* Pension
* Enhanced Maternity Leave (subject to service and earning qualifications)
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non contractual benefit offering
Key skills required:
* A full, valid clean driving licence, with a minimum of 4 years driving experience is required
* Excellent communication and face to face interpersonal skills
* Ability to work as part of a team in a fast-paced environment
* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
* Car rental/sales experience is desirable but not essential (training will be provided
Shift working pattern:
Week 1 - Monday, Tuesday, Friday, Saturday and Sunday
Week 2 - Wednesday and Thursday